As per studies, any organization that has the employee strength of 12 or more invests in CRM or any similar type of software application. However, recent studies also reveal that more and more companies do not mind investing in integrated CRM.
In this article, let us find out how you will be benefited if you opt for this software application for your company. An important aspect that you must keep in mind is that the benefits that you can derive from this cloud-based solution go beyond just customer relationship management. So, take a look at the various ways in which you will enjoy an edge over your competitors that have not invested in this solution as yet.
- Customer satisfaction
This is perhaps one of the higher requisites of running a successful business. To keep your customers happy. The companies that are using this software conform to the standards and intend to continue to use the same for the years to come. The majority of the companies are of the same opinion.
The working model of the application is based on the objective of making clients a part of the success story. This approach allows them to grow and be prepared to take on the competitive markets and perform in a better way.
- Best among cloud applications mind investing in integrated CRM
An Integrated CRM like Salesforce is regarded as one of the better options that you can opt for among the cloud-based applications. It not only acts as a catalyst for success but offers security and enhances performance. Not only that, but this application also works in compliance with the regulations of the government as far as security norms are concerned that are valid globally. The global regulations include TUV Certificate, ISO27001 Certification, TRUSTe, and so on.
- Multi rental platform
Generally, it is seen that if you hire “single-tenant” systems or individual systems, the investment is higher. Not only that but when you have to update the process, it can be quite complex. However, implementing Salesforce will allow you to avail of the brand’s infrastructure. As a result of which you can reduce the costs, and easy to operate and update aside from offering adequate security and hassle-free administration.
This feature of CRM is one of the biggest aspects that differentiate it from other similar applications. With the help of Salesforce, you will be able to receive as many as 3 updates annually. To find out more about how you can receive the updates and what you require to do for the same, you can approach the experts at Flosum.com.
You will also be able to install newer features that are available in the market without having to realign or configure the system again. The ease with which you can access the metadata layer speaks volumes about its “power of accessibility”, in using the applications as Saas or software as a service. This feature of Salesforce not only allows clients to commercialize and be innovative in their own rights but offers a great experience for collaborators and partners alike.
- Planning customer accounts
It goes without saying that you require customer information round the clock that must be promptly available and can be read through. With easy access to your data, you are in a better position to connect with your clients. Not only that, but it also becomes easier for your marketing team to realign their approach towards the clients and to make the necessary modifications in their marketing strategies to get the optimum results.
Also, the presence of the so-called “To-do -list” provision also allows you to organize your day well. You will also be in a position to follow-up with your representatives and account managers to meet marketing goals.
- Time Management
Since you have easy access to customer accounts and information and also enjoy the option of planning your day and marketing objectives with the help of the tools available, you will be able to manage your time better.
Having all the resources available at your prompt disposal only makes it easier for you to manage your day-to-day operations in a streamlined manner.
- Open-ecosystem in nature
This feature allows clients and customers to look for applications so that various business needs can be met. This platform has more than 3100 applications for clients to choose from, and there are more than 2 million developers and more than 3 million installations that have successfully been carried out.
- Better collaboration within the team
As mentioned above, with excellent marketing objective features, your representatives are in a better position to attain their targets. Not only that with its many “chat” features available, but you can also collaborate better with your team members and follow-up when it comes to updating, implementing, or asking your team members to focus on any area that requires extra and special attention.
- Rapid development and personalization
Another very unique feature of Salesforce is that it allows you to personalize and develop applications quite fast. The presence of various unique modules will enable you to customize and add/modify features and applications. This offers a lot of flexibility because as per the business requirement, you can customize or personalize to meet your client’s demands and need.
The importance of CRM cannot be undermined. Regardless of the nature of the business, you will find that every company has Salesforce in it as one of the business investments so that it can perform better.
However, if you still have not implemented this cloud-based application for your business, it is indeed an investment that promises to you for better returns in the days to come. All you need to find out a reliable vendor or service provider that is transparent and will give you value for money.
Most importantly, unless you can stay abreast of the current market trends, you will not be able to keep pace with the rat race or tough competition. And the fact that more than 90% of the businesses use Salesforce and CRM makes it even more important for you to sit up and think about your business Integrated CRM.